PRIVACY POLICY
Last updated: 05/04/2026
This Privacy Policy explains how Netizens Group Limited collects, uses, stores and shares personal data when you visit or use https://eco-ideal.com/ (the “Website”), place an order, contact us, create an account, subscribe to marketing communications, or otherwise interact with us.
1. WHO WE ARE
Netizens Group Limited is the controller of your personal data for the purposes of operating the Website, selling products, arranging delivery, processing payments, providing customer support, sending marketing communications where permitted, and complying with our legal obligations.
Netizens Group Limited
Company number: 11309904
Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom
Email: support@eco-ideal.com
2. WHAT PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
(a) Identity data
First name, last name, username or account identifier.
(b) Contact data
Email address, billing address, shipping address, country, postal code and telephone number where provided.
(c) Order and transaction data
Details of products ordered, order history, delivery information, payment status, refund information and related customer service records.
(d) Payment data
We do not store full card details. Payments are processed by third-party payment providers. We may receive limited payment-related information such as payment status, transaction reference, payment method type, payer name and billing details.
(e) Technical and usage data
IP address, browser type, device information, operating system, pages visited, referring URLs, dates and times of access, and interactions with the Website.
(f) Marketing and communications data
Your preferences in receiving marketing from us, your interaction with marketing emails, and records of communications you send to us.
(g) Location data
Approximate location based on IP address or, where enabled on your device, more precise location data if required for a feature you choose to use.
We do not intentionally collect personal data from children.
3. HOW WE COLLECT YOUR DATA
We collect personal data:
(a) directly from you when you place an order, contact us, create an account, fill in forms, or subscribe to marketing communications;
(b) automatically through cookies and similar technologies when you use the Website;
(c) from payment providers, delivery partners and service providers involved in fulfilling your order or supporting the Website.
4. HOW WE USE YOUR PERSONAL DATA
We use personal data for the following purposes:
(a) to process and fulfil orders;
(b) to arrange dispatch, delivery, returns and refunds;
(c) to provide customer support;
(d) to create and manage customer accounts;
(e) to process payments and prevent fraud;
(f) to operate, maintain and secure the Website;
(g) to analyse Website performance and improve our products and services;
(h) to send service messages, including order confirmations and delivery updates;
(i) to send marketing communications where permitted by law or where you have consented;
(j) to comply with legal, regulatory, tax and accounting obligations;
(k) to establish, exercise or defend legal claims.
5. LEGAL BASES FOR PROCESSING
We process your personal data only where we have a valid legal basis to do so. These include:
(a) Contract
Where processing is necessary to take steps at your request before entering into a contract, or to perform our contract with you, including processing orders, payments, delivery and customer service.
(b) Legal obligation
Where processing is necessary for compliance with a legal obligation, including accounting, tax, fraud prevention and consumer law requirements.
(c) Legitimate interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This includes running and improving the Website, securing our systems, analysing performance, preventing abuse, and handling customer communications.
(d) Consent
Where required, we rely on your consent for email marketing, marketing cookies, certain analytics cookies, and optional location features. You may withdraw consent at any time.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies on the Website.
Some cookies are strictly necessary for the operation of the Website and do not require consent.
Other cookies, including analytics, advertising and remarketing cookies, are used only where you have given your consent, where required by law.
You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect Website functionality.
A separate Cookie Policy or cookie settings tool may provide more detail about the cookies used on the Website.
7. PAYMENTS
Payments on the Website may be processed by third-party payment providers, such as Stripe, PayPal or other providers made available at checkout.
We do not receive or store full payment card details. Payment providers process your payment information in accordance with their own privacy policies and security procedures.
Where you choose to pay by bank transfer, we may receive and process the payment details needed to identify and reconcile the payment.
8. SHIPPING, DELIVERY AND ORDER FULFILMENT
We use your personal data to process orders, arrange dispatch, provide shipping updates, and manage returns and refunds.
Goods sold through the Website are dispatched from Bulgaria. In order to fulfil your order, we may share relevant personal data with fulfilment providers, couriers, delivery partners and related service providers.
9. MARKETING
If you subscribe to our newsletter, create an account, or make a purchase, we may send you marketing communications where permitted by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at support@eco-ideal.com.
We do not send direct marketing where consent is required unless we have that consent.
10. ANALYTICS, ADVERTISING AND REMARKETING
Where permitted and/or based on your consent, we may use analytics and advertising technologies to understand how users interact with the Website and to improve our marketing.
These may include services provided by third parties such as Google, Meta, Mailchimp, Customerly or similar providers used from time to time.
These third parties may collect technical and usage data in accordance with their own privacy notices.
11. WHO WE SHARE YOUR DATA WITH
We may share personal data with:
(a) payment service providers;
(b) shipping, logistics and fulfilment providers;
(c) IT, hosting and Website support providers;
(d) email, CRM and customer communications providers;
(e) analytics, advertising and marketing providers, where permitted;
(f) professional advisers such as lawyers, accountants and auditors;
(g) regulators, law enforcement, tax authorities or courts where required by law or to protect our legal rights;
(h) a buyer, investor or successor in the event of a sale, merger, reorganisation or transfer of business assets.
We require service providers processing personal data on our behalf to act only on our instructions and to implement appropriate security measures.
12. INTERNATIONAL TRANSFERS
Some of our service providers may process personal data outside the United Kingdom or the European Economic Area.
Where personal data is transferred internationally, we take steps to ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms recognised under applicable data protection law.
You may contact us if you would like more information about the safeguards used for international data transfers.
13. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, fraud prevention and reporting purposes.
Retention periods may vary depending on the type of data and the reason we hold it. For example:
(a) order and transaction records may be retained for up to 6 years, or longer where required by law;
(b) customer service records may be retained for as long as reasonably necessary to manage the relationship and resolve disputes;
(c) marketing data is retained until you unsubscribe or object, unless a longer period is justified;
(d) technical and analytics data is retained in accordance with the settings of the relevant tools and our operational needs.
14. YOUR RIGHTS
Subject to applicable law, you may have the right to:
(a) request access to your personal data;
(b) request correction of inaccurate or incomplete data;
(c) request erasure of your personal data;
(d) request restriction of processing;
(e) object to processing based on legitimate interests;
(f) object to direct marketing at any time;
(g) request transfer of your personal data to you or another provider, where applicable;
(h) withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at support@eco-ideal.com.
We will respond in accordance with applicable data protection law.
15. COMPLAINTS
If you have concerns about how we use your personal data, please contact us first at support@eco-ideal.com.
If you are not satisfied with our response, you may have the right to complain to the Information Commissioner’s Office (ICO) in the United Kingdom or to your local data protection authority, where applicable.
16. SECURITY
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
17. THIRD-PARTY WEBSITES AND SERVICES
The Website may contain links to third-party websites, tools or services. We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing personal data to them.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and, where appropriate, notified to you by email or through the Website.
Please check this page periodically for updates.
19. CONTACT
If you have any questions about this Privacy Policy or about how we handle personal data, please contact:
Netizens Group Limited 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom
support@eco-ideal.com
