Netizens Group Limited Company No. 11309904

TERMS AND CONDITIONS

This document contains important information regarding your rights and obligations, as well as conditions, limitations and exclusions that may apply to you. Please read it carefully before placing an order.

By placing an order through our website, you confirm that you are legally capable of entering into a binding contract and that you accept these Terms and Conditions.

If you place an order on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms and Conditions.

You may not order or obtain products or services from our website if you:
(a) do not agree to these Terms and Conditions;
(b) are under 18 years of age or otherwise not legally capable of entering into a binding contract; or
(c) are prohibited from accessing or using our website under applicable law.

1. General terms

1.1. These Terms and Conditions apply to the sale and supply of goods, digital goods, services, packages and memberships made available through our website at https://eco-ideal.com/ (the “Website”).

1.2. For the purposes of these Terms:
(a) “Goods” means physical products sold through the Website;
(b) “Digital Goods” means products supplied in electronic form;
(c) “Services” means services supplied by us or arranged by us;
(d) “Products” means, together, any Goods, Digital Goods, Services, Packages or Memberships.

1.3. Netizens Group Limited sells Products through the Website. When you place an order and we accept it, your contract is with Netizens Group Limited.

1.4. These Terms explain how we supply Products, how you and we may change or end the contract, what to do if there is a problem, and other important information.

2. Information about us and how to contact us

2.1. We are Netizens Group Limited, a company registered in England and Wales under company number 11309904. Our registered office is at 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom.

2.2. We operate the Website and sell Products directly to customers.

2.3. We are the controller of your personal data. Please refer to our Privacy Policy to understand how we collect and use your information.

2.4. You can contact us at:
Email: support@eco-ideal.com
Address: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, United Kingdom

2.5. When we contact you, we will do so by email, phone or post using the details you provided.

3. Our contract with you

3.1. You may place orders through the Website.

3.2. Our acceptance of your order takes place when we send you a confirmation email. At that point, a legally binding contract is formed.

3.3. If we cannot accept your order, we will inform you and will not charge you.

4. Products

4.1. Product images are for illustration purposes only.

4.2. Products may vary slightly due to manufacturing or packaging differences.

5. Changes to orders

5.1. If you wish to change your order, please contact us.

5.2. We may accept or reject changes at our discretion.

6. Changes to Products or Terms

6.1. We may update Products or these Terms to reflect legal or technical changes.

7. Delivery of Goods

7.1. Goods are dispatched from Bulgaria.

7.2. We will arrange delivery to the address you provide.

7.3. Delivery times are estimates and may vary due to customs, logistics or external factors.

7.4. Delivery costs will be shown at checkout.

7.5. For international deliveries, customs duties, import VAT, clearance fees and similar charges may apply depending on the destination country.

7.6. Unless explicitly stated otherwise, such charges are the responsibility of the customer.

7.7. You are responsible for ensuring that Goods can be legally imported into your country.

7.8. Goods become your responsibility once delivered.

7.9. Ownership transfers once payment is received in full and the Goods are dispatched.

8. Services and Digital Goods

8.1. Services and Digital Goods will be provided as described on the Website.

9. Cancellation and refunds

9.1. You have rights under the Consumer Contracts Regulations 2013.

9.2. You may cancel within 14 days, subject to exceptions (e.g. digital content once accessed).

10. Returns

10.1. To return Products, contact us at support@eco-ideal.com.

10.2. Returns must be approved before being sent.

10.3. Return costs are the customer’s responsibility unless Products are faulty or misdescribed.

11. Faulty Products

11.1. We are legally required to supply Products that conform to the contract.

11.2. Your rights are governed by the Consumer Rights Act 2015.

12. Price and payment

12.1. The price of the Product is shown on the Website at the time of purchase.

12.2. Prices do not include customs duties, import VAT or similar charges unless explicitly stated.

12.3. Payment must be made at the time of order.

13. Liability

13.1. We are responsible for foreseeable loss caused by breach of contract.

13.2. We do not exclude liability where unlawful to do so.

13.3. We supply Products for personal use only.

14. Use of personal data

14.1. Your personal data is processed in accordance with our Privacy Policy.

15. Other important terms

15.1. We may transfer our rights under this agreement.

15.2. This contract is between you and us only.

15.3. These Terms are governed by the laws of England and Wales.

15.4. You may bring legal proceedings in the UK courts.

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TERMS AND CONDITIONS